Treating Customers Fairly and complaints handling
ExamReadyAbout this course
The six fairness outcomes in practice, and how to handle a complaint from first contact to the FAIS Ombud.
For: Representatives and team leads. CPD: 2 hours.
What is included
- 3 short narrated episodes, with subtitles in 11 South African languages
- a short version of each reading (the full reading is on the ExamReady course page)
- the ExamReady Coach, which answers from approved sources and cites the clause
Before you start
Your firm enrols you through ExamReady, and you sign in with your ExamReady account. ExamReady SA is not an FSCA-accredited examination body, and practice results are not official.